Here are some Frequently Asked Questions about your Water, Wastewater utilities
If the payment is made during normal business hours, staff will process your payment in the order it was received and inform the WWW Division, so they may schedule an appointment to reestablish your water service. There is a fee for this service.
If the payment is made after normal business hours, call 410-641-5251 and leave a detailed message that includes the name of your service area. A WWW operator will return your call and set up a time to turn your water back on.
During a scheduled appointment, you or someone you designate must be at your home for WWW staff to reestablish your water service. A $100 fee will be charged for calls to reestablish water service that are made after 4 p.m. or on weekends.
No. These areas must remain clear, so WWW personnel can access this equipment. All plantings blocking these structures are subject to removal and will not be replaced if WWW crews damage or remove them to repair or replace equipment.
No. These are sewer holding tanks for the vacuum sewer system. Each holding tank serves 1 to 4 homes and cannot be moved without disrupting service to you and your neighbors.
Homeowners are responsible for the pipes from the water meter and sewer cleanout into the house. WWW is responsible for the pipes in the street and those leading up to your water meter and sewer clean out.
Call the WWW Division, so that a crew can determine the cause. If the leak/blockage is on the County side, WWW crews will repair the problem. If the leak/blockage is on the homeowners side then WWW will let you know that you need a plumber.
Newer homes are typically equipped with a shut off valve that residents can access on their own or they can call the WWW. Do not turn off water to the County meter. Instead, contact the WWW division. There is a $25 fee for these services.
You or your sale closing representative should request a final meter reading and address change with the Treasurer's office at settlement.
Yes. While WWW personnel strive to mitigate odors, it will still smell at times.
Please call 410-641-5251 to report it. Include the nearest street address and a description of the problem, and WWW crews will repair it.
You can request a leak adjustment when you receive your water bill. WWW requires proof of repair, to include the plumbing bill, with your address and the repairs that were made. The sewer portion of your bill can be adjusted to your normal usage, pending a review by County personnel.
Yes. If the meter is within AWWA (American Water Works Association) standards, you will be charged $67.50 for the testing. If the meter is found to be defective, WWW personnel will replace it at no charge to the homeowner.
This is a fund instituted by the General Assembly in 2004 to upgrade Maryland's wastewater treatment plants, septic tanks in critical areas, and establish cover crops to reduce nitrogen and phosphorus from entering the bay. To support this fund, residential water/sewer customers are charged $15 quarterly. Commercial customers are charged based on the average daily sewage flow. Those on well and septic are charged $60 per year on their property tax bills.
a. Bills are paid through the Treasurer’s Office, which is open Monday through Friday, 8 a.m. to 4:30 p.m.
b. Utility concerns are handled by the WWW Division, which is open Monday through Friday 7:30 a.m. to 4:00 p.m.
c. Both offices are closed for holidays.
WORCESTER COUNTY GOVERNMENT CENTER
1 W. Market St. Room 1103
Snow Hill, MD 21863
Phone: (410) 632-1194
Fax: (410) 632-3131