Emergency Services

911 Records Request

Download the below PDF and open it in a PDF viewing program (i.e. Adobe Acrobat, Sumatra, Reader, etc.). By filling out the form and clicking the Submit Form button at the bottom of the document it will prompt you to choose your email program and will automatically create an email to the 911 Records team with the attached form. They will review your submission and be in contact with you.

911 Records Request Form

Know Your Evacuation Zone

2020 Worcester County Hazard Mitigation & Resilience Plan

Mission Statement

The Worcester County Department of Emergency Services will strive to provide the citizens and visitors to Worcester County and surrounding jurisdictions with professional, efficient and timely responses to request for service. It is our goal to constantly strive for excellence in the field of Public Safety through Emergency Communications and Emergency Management.


Our Responsibility

The Worcester County Department of Emergency Services is a multi faceted agency that provides 9-1-1 services along with management of the countywide 800 MHz radio system providing communications to emergency responders as well as many county government departments through Emergency Communications. Disaster preparedness, response, mitigation and recovery are handled through its Emergency Management Division. The office is also responsible for assignment of numeric addresses in the unincorporated areas of the county. The Emergency Services department, through its three divisions, works hand in hand with all county and state law enforcement agencies, Worcester County Volunteer Fire and EMS departments, as well as all Local, State and Federal Government departments and agencies. The facility and personnel are second to none, and are ready to serve residents and visitors at a moments notice.

Worcester County Emergency Services is responsible for a number of planning activities aimed at enhancing the County's preparedness for disasters and emergencies. Probably the most visible product of those planning activities is the Basic Emergency Operations Plan, the comprehensive, all-hazard plan that coordinates the emergency management activities of Worcester County Government. Although the Basic Plan addresses all phases of emergency management, it is specifically oriented toward preparedness and response activities. The Plan is a policy document developed and maintained by this department and adopted by the Worcester County Commissioners.


Dispatch Services

Our center dispatches for nine of the ten Fire Departments & six of the seven EMS companies in the County. They are:

  • Station 100 Pocomoke - Advanced Life Support
  • Station 200 Stockton - Medic Assist*
  • Station 300 Girdletree - Medic Assist*
  • Station 400 Snow Hill - Advanced Life Support
  • Station 500 Newark - Advanced Life Support
  • Station 600 Berlin - Advanced Life Support
  • Station 700 Ocean City (service calls are transferred to their dispatch center) - Advanced Life Support
  • Station 800 Showell - Advanced Life Support
  • Station 900 Bishopville - Advanced Life Support
  • Station 1100 Ocean Pines - Advanced Life Support

* Medic Assist - Will send First Reponders / EMT's to the scene until ambulance arrives


Police Agencies

The Worcester County Sheriff's Office and the Snow Hill Police Department utilize the same talk group for day to day operations on the county's Harris P25 800 MHz radio system. Both agencies are dispatched 24 hours a day from this office.

Department Contact Info

Worcester County Government Center
1 W. Market St. Room 1002
Snow Hill, MD 21863

Phone: (410) 632-1315
Fax: (410) 632-2141

Department Administration