Customer Service

Customer Service seeks to provide the public, contractors, developers, design professionals, etc with a positive experience when interacting with the Department. Customer Service staff greets the public upon entry to the office, as well as coordinates the scheduling of inspections between contractors, the public and inspectors.

In addition, the Division’s objectives are to assist the public and staff in navigating through the various processes associated with the Department functions and pertinent regulations. The Division promotes better cooperation and communication between Divisions and the public and investigates questions, concerns or complaints received from the public.

Customer Service comments on zoning regulations, permits land use plans, development proposals, related studies and special reports, as needed.

The Division helps to develop plans to meet the above objectives and provides senior management with recommended changes in policy, regulation, procedures and staffing to better serve the public while still fulfilling regulatory objectives.